Now, however, an outfit called Jingle Networks is providing an alternative directory assistance service - and it’s free. consumers continue to avail themselves of the 411 directory assistance service, placing about 6 billion such calls per year. Origins: One of the many changes that has taken place in the telephone industry in the last few decades is that while phone companies once generally provided their local customers withįree directory assistance (via the 411 phone number), in most cases telephone customers are now charged a fee (typically $1.00 or more) for each directory assistance call.
#411 yellow pages free
Some phone companies will extend free directory assistance to blind customers.Claim: The phone number 1-800-FREE-411 offers free directory assistance service.
If you have difficulty reading the small print in the directory, ask your phone company for a large print version. Use the free printed directory provided by your phone company - The printed directory is updated on a regular basis and has most of the numbers you will need.The company should either waive the charge or offer you a credit for a free directory assistance request in the future. Don't pay for bad information - If you were given incorrect information by the operator, call back and let them know of the mistake.When you first reach the operator, let the operator know you will want two listings before you get started. Use the two listings per call allowance - Verizon and Qwest will allow you two requests per call (same price).When calling for long-distance information you will need to know the city of the listing. Be prepared - Before using directory assistance, learn as much as possible about the listing you seek, such as the correct spelling of the name or names the listing might be under and, if possible, the street address.If your contact with the company does not resolve the complaint, submit a complaint to the commission by filing out an online complaint form, e-mail or call 1-888-333-WUTC (9882). Your bill for the directory assistance should include a toll-free number to call. If you have a problem with the service you received or the charge for the service, contact the company providing the directory service. Who handles directory assistance complaints? Several Internet sites (,, att.com/directory, ) offer free access to telephone numbers. You can dial into directory assistance services provided by other carriers. You can use the directory assistance provided by your long-distance provider, but check the price first.
For some areas, this may require that you receive more than one telephone directory. Your local phone company must provide you with a free published directory that covers all of your local calling area. Most phone companies allow you to access directory assistance service by dialing “411.” Other directory assistance services require a different dialing pattern such as 555-1212, a toll free number or a number that starts with “10-10.” Charges will vary significantly, check the rate before using any directory assistance service. Contact your local phone company or consult the front of your phone directory for directory assistance rates and policies. Also, some companies extend free service to customers who are physically unable to use the printed telephone directory. Availability depends on your local phone company. Can I receive free directory assistance?įree directory assistance has been trimmed back in recent years. The accuracy, price and method of access depend on the service you use. This service can be provided by your local phone company, your long-distance company or various independent providers. When you call an operator to request a telephone number, you are using directory assistance.
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